Returns & Refunds Policy
Thank you for supporting my small artisan business.
Please note that returns and refunds are subject to the rights and remedies available to consumers under the Australian Consumer Law.
Handcrafted & One of a Kind
Please note that each name tag is individually handcrafted and custom-made, and natural variations in color, texture, and finish — including patina — are part of what makes your item unique.
The final patina outcome is naturally variable and cannot be controlled. Variations in patina are a normal part of the handmade process and are not considered faults. As such, they are final sale and not valid grounds for a refund or exchange.
If you have further questions regarding returning an item, please Contact Us with your order number and details about the product you would like to return.
Domestic Shipping (Australia)
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All orders are shipped via Australia Post with tracking included.
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Orders are dispatched typcially on Wednesday each week, pending payment confirmation.
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Delivery times vary by location, but typically range from 2–8 business days.
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You will receive a tracking number via email once your parcel has been shipped.
International Shipping
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Parcels are shipped with Australia Post International Standard which includes tracking.
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International delivery timeframes vary by destination and may be affected by customs processing.
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Customers are responsible for any customs duties or taxes applicable in their country.
- Before placing an order, please be aware that importing goods into your country may incur additional charges beyond the product and shipping costs. These charges are determined by your local customs authorities and are the responsibility of the recipient.