Welcome — answers about handcrafted tags, materials, ordering, shipping, and care. If you have a question not covered here, contact me at the email on the Contact page; I respond within 48 hours.
Products
1. Are the tags handcrafted and custom-made?
Yes. Every tag is handcrafted by me and personalised with the name you choose.
2. How many letters can fit on a tag?
With leather backing: Up to 7 letters.
Without leather backing: Up to 8 letters.
Shorter names usually look more balanced. If you’re unsure, send the name and I’ll advise.
3. Can I make other customizations?
Basic personalisation (name, up to two lines of text) is included. For any other requests, contact me and I will let you know whether it’s possible.
4. What kind of leather do you use for the backing?
I use only vegetable-tanned, natural full-grain Dossett leather, which I source from Europe.
5. What is vegetable tanned leather?
Vegetable-tanned leather is a type of leather that is tanned using natural plant-based tannins instead of synthetic chemicals. It's one of the oldest and most traditional methods of tanning leather, and it gives the leather distinct qualities.
6. How thick is the leather?
The leather thickness ranges from approximately 2.1mm to 2.5mm.
7. What metals do you use and what is the thickness of the metal tags?
I use copper and brass for the tags, which are about 1mm thick.
8. Are the tags water-proof?
The tags are coated with a water-resistant finish, but I do not recommend exposing them to salt water (such as at the beach).
9. Is there anything else I should know?
Brass and copper naturally develop a unique patina as they age, adding character over time. While a protective coating is applied to preserve the finish, some minor natural color changes may still occur — though it is unlikely. These subtle changes are a normal part of the material’s aging process and are not considered defects.
Orders - What do you need to know?
1. Do you make the tags the day I order?
Orders collected by Thursday 6 PM AEST enter the weekly production run. Typical crafting time is 4 business days, so most orders are ready to ship by the following Wednesday once payment is received.
Shipping - What do you need to know?
1. Which postal service do you use?
I use Australia Post for both domestic and international shipping.
2. Can I track my parcel?
Yes! All parcels shipped via Australia Post are trackable. You’ll receive an email with a tracking link once your order ships.
3. Where can I find more information about shipping?
Please visit our Return & Shipping Policy page for detailed shipping information.
4. Domestic shipping
Domestic shipping is free.
Payments
1. What payment methods do you accept?
Pay at checkout using Pay at checkout using Credit/Debit cards, Google Pay, Apple Pay, or bank deposit.
2. How do I pay by bank deposit?
Use the bank details shown at checkout.
Include your order number in the payment reference